Online Orders - In-Store Pick Up
Most orders will be ready within one to two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations or we may need to order the product. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, please call us to confirm that the product is available before heading over to our store.
Order Payment You card will be charged in full for the order unless otherwise notified. The person who paid for the order must be the one to pick it up. You must present your government issued photo ID at the time of pickup . Please note due to online security we will record your ID number and your signature to your order.
Online Order Questions We process online orders Monday through Friday. If you have any questions regarding online orders, please email us at firstname.lastname@example.org.
Online Orders - Shipping
Most orders will be ready within one to two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations or we may need to order the product. if we do not have the product in-stock for immediate shipment, we will email you. If you need an item right away, please call us to confirm that the product is available.
Order Shipping You will get an email with a tracking number when your order is shipped. We will only ship to the billing address of the credit card being used. If you would like us to ship to an alternative address, we can arrange for you to send payment via a bank wire transfer, money order or cashiers check.
Online Order Questions We process online orders Monday through Friday. If you have any questions regarding online orders, please email us at email@example.com Monday-Friday 11am-5pm.
Ordered Bikes (Bikes that we do not stock) A 20% deposit is required to order any bike that we do not stock. A 10% cancellation/return fee applies to all product that we do not stock. The 10% restock fee can be used as a store credit.
Ordered Parts/Accessories (Items that we do not stock) A 50% deposit is required. A 10% cancellation/return fee applies on all special orders (items that we do not stock). The 10% restock fee can be used as a store credit.
10.25% sales tax will be applied to all orders being picked up at our stores. If we are shipping an order outside the state of Illinois, sales tax does not apply.
RETURN/EXCHANGE POLICY We have a 10 day return, 20 day exchange policy (upon receipt of product). All items must have their original tags and packaging. Merchandise that appears used or does not have it's original packaging will be refused. Wheels, travel cases and cameras are not returnable.
RETURNS - IF YOU PURCHASED IN STORE - Simply bring product back to the store for return/exchange.
RETURNS - IF YOU PURCHASED ONLINE - All returns must have a return authorization number. A return authorization number can be obtained by contacting our order dept. at firstname.lastname@example.org. You are responsible for outgoing and incoming shipping charges.
Return Procedure Ship returns via Ground UPS or insured US Mail. We do not accept CODs. Ship to:
3255 N. Milwaukee
Chicago, IL 60618
Attn: Web Returns
Return Shipping Charges You are responsible for all shipping charges. Though you may have received free shipping, if the product is returned, you will be billed what we paid to ship the product to you. If there was an item that you received that was an error on our part, you are not responsible for shipping charges.
Bike Shipping If you return a bike that was shipped to you, you will be responsible for the freight cost to return the bike and also the $100.00 boxing/shipping fee that was charged to ship the bike to you.
Damaged Shipments If you receive any product with damage, please contact us immediately at email@example.com. Provide us with pictures of the damage and the damaged packaging. Please keep the box and packing material with the product.
Shipping Charges - Orders over $75.00 qualify for free ground shipping (some restrictions apply). Orders under $75.00 will be charged a standard shipping & handling charge of $9.00.
Bike Shipping & Oversized Boxes A $100.00 packaging/shipping/insurance fee applies to most bikes.
Order Processing - Most orders are shipped within 3 business days. We will notify you by email if the product is not in stock. We ship from Chicago, IL. All merchandise ordered must be shipped to the person's billing address of the credit card or PayPal account being used.
Priority Shipping - We are happy to make arrangements for expedited shipping. Rates will vary. Please email or call us for expedited shipping rates.
PO Boxes, APO, Alaska/Hawaii Shipping - We can make arrangements to ship to PO Boxes, APO addresses, Alaska and Hawaii shipments. Certain items may not be able to be shipped based on size and weight. Additional shipping charges may apply. Allow an extra 3-5 processing days for USPS shipping.