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Returns/Exchanges

RETURN/EXCHANGE POLICY We have a 10 day return, 20 day exchange policy (upon receipt of product).  All items must have their original tags and packaging. Merchandise that appears used or does not have it's original packaging will be refused.  Wheels, travel cases and cameras are not returnable.

RETURNS - IF YOU PURCHASED IN STORE - Simply bring product back to the store for return/exchange.

RETURNS - IF YOU PURCHASED ONLINE - All returns must have a return authorization number.  A return authorization number can be obtained by contacting our order dept. at orders@kozy.com.  You are responsible for outgoing and incoming shipping charges.

Return Procedure Ship returns via Ground UPS or insured US Mail.  We do not accept CODs.  Ship to:

Kozy's Cyclery
3255 N. Milwaukee
Chicago, IL  60618
Attn:  Web Returns

Return Shipping Charges You are responsible for all shipping charges.  Though you may have received free shipping, if the product is returned, you will be billed what we paid to ship the product to you.  If there was an item that you received that was an error on our part, you are not responsible for shipping charges.   

Bike Shipping If you return a bike that was shipped to you, you will be responsible for the freight cost to return the bike and also the $100.00 boxing/shipping fee that was charged to ship the bike to you. 

Damaged Shipments If you receive any product with damage, please contact us immediately at orders@kozy.com or 773-282-0202, ext. 4.  Provide us with pictures of the damage and the damaged packaging.  Please keep the box and packing material with the product.

Shipping

Shipping Charges - Orders over $50.00 qualify for free ground shipping (some restrictions apply).  Orders under $50.00 will be charged a standard shipping & handling charge of $9.00.

Bike Shipping & Oversized Boxes A $100.00 packaging/shipping/insurance fee applies to most bikes. 

Order Processing - Most orders are shipped within 3 business days.  We will notify you by email if the product is not in stock.  We ship from Chicago, IL.  All merchandise ordered must be shipped to the person's billing address of the credit card or PayPal account being used.

Priority Shipping - We are happy to make arrangements for expedited shipping. Rates will vary.  Please email or call us for expedited shipping rates.

PO Boxes, APO, Alaska/Hawaii Shipping - We can make arrangements to ship to PO Boxes, APO addresses, Alaska and Hawaii shipments.  Certain items may not be able to be shipped based on size and weight.   Additional shipping charges may apply.  Allow an extra 3-5 processing days for USPS shipping.